Exceptional Service in A Challenging Time!

Last Week I logged for Fibre on Tuesday. Even though it was pretty late, it was of extreme importance that I get it sorted before lockdown, so that my wife and I can work from home. Thankfully, there were some superstars along the way and that help me achieve this.

Well done to Vodacom and the Brand Ambassadors that listened to me and delivered.

Not without challenge and here are some of the negatives;

Gugu - Promised me a callback on Tuesday last week, but no call at all Unknown - on Tuesday / Wednesday might I called pretty late and after waiting for 40 minutes, someone answered and just dropped my call Grant - who I escalated the call to on Wednesday was Arrogant and Condescending when speaking to me the customer (no empathy and 0 leadership s****s)

The Positives, or Brand Ambassadors;

Cassandra - what a SUPERSTAR at Altron, handled my call well, made me feel at ease and delivered on keeping me in the loop at all stages. Even followed up with me as the first call when working from home. Please continue to let her be developed and recognized for her effort. She understood my situation and delivered Imraan - a manager, managed to handle my query well and pushed to get the fibre installed on time. He was exceptional and please recognize his services and continue to do the same

A worthwhile mention for Riefqah who kept me updated where needed.