Exceptional Service at iStore in Sandton

As Consumer we always jump these sites to complain about terrible customer service, rarely do we jump on when service is excellent.

At the start of the school year, my daughter was without a tablet which was required for school. She was without for two days which affected her learning due to my finishing late at work and when applying for a contract always told, before an hour of closure, we cannot assist you. I drove from Bryanston to fourways to clearwater and no help.

I finally ran to Sandton iStore for assistance and arrived 65min before closure. similar to the other stores we were then told to turn back as the store with an hour to closure. I expressed this terrible situation my daughter was in and the desperation with which we are in now. Mr Mandla Mdakane requested Gloria Ramabele to assist us and she was close to knocking off.

Gloria Ramabele assisted us with excellent service being clear at every step what she required from us and what it was for. Every cost was explained and what it added to. This was all done with a smile and incredible service which seems is a dying art, especially considering she was about to knock off.

I want to express my appreciation to both Mandla and Gloria for their excellent service and it is clear why the iStore in Sandton is always full and busier than the other malls.