Exceptional service

I called Vodacom customer service inquiring about my contract ending dates on Monday and the consultant told me that my contract will expire in August 2025. I was so mad , I requested voice recordings because according to my agreement the contact should end in March 2025. I spoke to 3 to 4 consultants but not one of them explained to me the process thoroughly.

Today I called Vodacom upgrades department on *** and I spoke to the beautiful lady by the name of Nonhlanhla Zungu , she assured me that sir , let me try to help you and I can’t i will refer you to relevant department. She outlined everything in detail, well explained in simple and easy to understand. She’s a star to Vodacom and deserve a promotion. I almost hated Vodacom for no reason and she saved the day. I currently have 3 contracts with Vodacom and I’m happy.

Please reward her with and excellent and exceptional customer service.

My name if Frans Sejaphala and my number is ***.

Thank you