Exceptional Service

Due to not being able to provide me with a like for like loan phone as per my contract, the consultant asked a supervisor to assist in sending my phone for an assessment. Mulalo Denga at Vodaworld prepared the paperwork and arranged the closest phone to be available the next morning when they open (after I made the necessary backups) as well as urgent assessment to repair or replace my phone under warranty (which was 10 days from expiry). I have been kept in the loop throughout the day regarding the progress via sms and was able to collect my replacement phone that same afternoon. She understood that the phone is a crucial business tool and due to the fact that they could not provide me with a similar capacity phone that I would not be able to restore my backup on the loan phone. When I got there to collect the phone everything was handled swiftly. Thank you for going out of your way to accommodate me.