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Sam S

1 reviews | Active since Sept 2015

09 Sept 2015, 15:57

EXceptional Service

As a CEO of a huge customer service organisation, i am more than fami**** with complaints even with the slightest mishaps by a consultant, and its not very often we recognize or compliment GREAT SERVICE. i had the most overwhelming experiencing when i contacted the Vodacom Online department on ***4. From their chat channel right up to the sale and customer queries department.... i must say for a huge organisation BRILLIANT service, with special mention to Malika Sherif, who was just so willing to assist and go the extra mile to ensure my activation issues were resolved.<br> Nice work Malika, i have now opted to take out and additional 6 lines due to the confidence you have installed in me through your hard work. Keep it up, you and asset to that organisation.<br> <br> Best Wishes,<br> Stewart Hagel<br> <br>

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Replies (1)
Vodacom
Vodacom's reply09 Sept 2015, 17:25
Official
Hello Sammiey,

We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to Malika's management for the necessary reward and recognition.

Regards

Consumer Website Team