EXCEPTIONAL customer service from Mr. Joseph Tlhako

Good day,

I would like to commend Joseph on his EXCEPTIONAL customer service that he provided to me over the past week.

I was extremely frustrated with Vodacom over the last two months for not being able to assist with a simple request, however, Joseph restored my faith in the customer service industry and Vodacom!

Not only did he listen to my query with empathy and understood my problem and frustration, but he also took ownership of my query. This, to me, says a lot about him as a person and I applaud him for this! I also worked in the customer service industry myself for a few years and I know how hard it is to have to deal with frustrated customers daily, but it seems lately that people do not want to assist a frustrated client (which only adds to the frustration in the end) anymore and they love to “pass the buck”. Joseph took pride in his work and made sure that he sees through that my query was resolved. He kept me posted via email or telephone calls on the progress of my query.

Joseph, thank you! If you keep up this EXCELLENT customer service and hard work, I promise you, you will reach great heights and reap the fruits of success.

We need more Josephs in the customer service industry!

Standing Ovation!

Thank you, thank you, thank you, Joseph!!

May you have a BLESSED day and week further!!! God Bless! Keep up the great work!