Exceptional Customer Service

Thank you Vodacom - fiber team , I couldn't believe that within 3 days you will complete my fiber application 100% completed and connected to the internet. I battled with another ISP, which I won't mentioned here to embarrassed them ...I made online enquiry on your website Tuesday evening , Wednesday morning one of your salesperson, Elizabeth Van Wyk reach out to me and immediately explained the package I was enquiring about , I gave her a go ahead and within an hour I received a quote , and gave her a go ahead to proceed with the application , I was very impressed that same day within +- 3hrs I got approval confirmation. On Thursday I got sms notification that the courier guy will deliver the equipment Friday morning which really happened, I immediately received a call from the lady by the name of Lebo,....said Mr.....when is the convenient time to set you up today, which on Friday....unfortunately I was at work and I explained to her that my daughter is home, and she said don't worry...i can reach out to her @ 14h00 for setting the fiber connectivity, and Lebo kept to her words and definitely , we were connected same day on Friday. I would like to thank Elizabeth Van Wyk and Lebo for really walking in the customer shoes ,keeping me on the loop during the process and delivered exceptional customer service - well done and keep up the good work. You really set up a challenge to your colleagues and trust that your colleagues in service for after sale will keep to your high standards.