NL
NAZAREEN L
1 reviews | Active since Apr 2010
12 May 2015, 09:46
Excellent turnaround time
I took my handset in for repairs on Saturday 9/5/2015, while expecting to wait atleast 14 days or even longer, to my surprise I received a sms on 10/5/2015 that my handset was ready for collection. I went in to collect my handset on Monday 11/5/2015 only find that 1 part of the job was not completed, not sure why this was but the handset was taken back in and the part replaced while I waited. I find this to be outstanding as most service providers would never have such a great turnaround time.. Keep it up!
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Vodacom's replyOfficial
12 May 2015, 13:28Hello NLong,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team
Vodacom's reply12 May 2015, 13:28
Official
Hello NLong,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team