EC
Elizabeth C

1 reviews | Active since Dec 2015

23 Dec 2015, 20:05

Excellent Turnaround service

I called in at Vodacom shop in Pietermaritzburg to upgrade contract, being informed I could only receive the phone of my choice at the end of February 2016 as it was still to be launched, I left very disillusioned. I then realized that I had registered with My Vodacom online, well efficient is just not the word, exceptionally user friendly website and very informative. I upgraded my contract on Tuesday the 22nd December at 3.30pm within 5 minutes and received my new phone that I wanted, supposedly only coming at the end of February as per store, today the 23th December at 12pm midday, less than 24 hours later. Now that is exceptional service, I got a call from Vodacom confirming my order, then a call from RAM courier company informing delivery would be at 12 and it arrived at the exact time. I strongly recommend My Vodacom app, I will never again upgrade in a store.....Thank You Vodacom.....21 years down the line I will still remain a loyal customer for many years to come. I am one very happy customer :), and I am in love with my Galaxy S6 Edge Plus 128Gig.

0
Replies (1)
Vodacom
Vodacom's reply24 Dec 2015, 07:31
Official
Hello LizCornell,

We are glad to hear of the service that you received.

Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.

Regards
Consumer Website Team