EXCELLENT SERVICE VODACOM

Item: Vodacom
Rating: 5
Author: Shaheen W

On the 10th July i went to Vodacom for an insurance claim of my Samsung S10 phone.I was assisted by Maylene who was friendly and very professional. She convinced me to upgrade and also at the same time arranged for the Samsung consultant to assist me with downloading information on new device. She also arranged someone to install new screen guard.Great experience..Will recommend others. Furthermore once she was done the Consultant at Samsung Neo set up my new device and also transferred all information from old phone that was going in. Neo also gave me exceptional service and was very helpful and professional. Both Neo and Maylene went out of there way to give me exceptional customer service . I will always recommend friends to go the Vodaworld store in Midrand as all staff looked happy and friendly. Thank you..

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Replies (1)

Vodacom's replyOfficial

27 Jul 2021, 13:18

Dear Customer,

We are glad to hear of the service that you received.

Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.

Regards

Consumer Website Team

Vodacom's reply27 Jul 2021, 13:18

Official

Dear Customer,

We are glad to hear of the service that you received.

Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.

Regards

Consumer Website Team