CC
Colleen C

1 reviews | Active since Apr 2014

11 Nov 2020, 10:30

Excellent service received

I called 082-135 to cancel an existing contract as it was coming to its end date. I spoke to Chantel (unfortunately did not ask her surname) who did the necessary in terms of security checks, and after listening to my request, then proceeded to explain to me very clearly and in detail my options in terms of this cancellation. We as consumers are often quick to report bad service, and I thought this excellent service I received from Chantel deserves a quick positive review as well. Thank you Chantel for your very clear, friendly and professional service to me, explaining the options available to me, without being pushy and just making me feel that at that point in time I was your most important priority - keeping the customer happy!! Well done, and thank you!

0
Replies (1)
Vodacom
Vodacom's reply11 Nov 2020, 10:46
Official
Dear Customer, 
 
We are glad to hear of the service that you received. 
 
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. 
 
Regards 
 
Consumer Website Team