YD
Yvonne D
1 reviews | Active since Jan 2021
11 Jan 2021, 12:52
Excellent service from Witbank Vodacom
I just want to let everyone know how efficient and pleasant Jaunita the Manager at vodacom Highveld Mall in Witbankwas when having to transfer ownership of an account. I'm not from the area an the online services stuffed up. But she professionally help me. Thank you
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Replies (2)
Vodacom's replyOfficial
11 Jan 2021, 14:15Dear Customer,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team
Vodacom's reply11 Jan 2021, 14:15
Official
Dear Customer,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team
YD
Yvonne D's updateReviewer Update
13 Jan 2021, 13:39Thank you for the above reply. But having complimented the Witbank branch I still have the follow up problem. We originally contact customer services to let vodacom know my husband passed away. So they blocked everything. I went to Witbank to unblock it all as I said I need to complete the new contract we started March 2020. And to finish my contract and carry on paying for my vodacom wifi connection. My phone ***) was transferred and unblocked but they cannot seem to get you to understand that i want to pay so unblock the rest. You are costing me money for data for my phone, i cannot use my emAils as wifi off and I'm pretty sure you will be charging me for a service in Mr Christopher David Dimmick name which I'm not receiving. I will go and stop my debit order if you dont sort this out. And for nearly a month I have been without the service so dont understand why I should pay this. I want to pay but you dont want to give me the service we signed up for before my husband died. What and how can you get this sorted out. The lady from Witbank is still trying to help. The lady in Welkom, I have not heard from her so guess its history there? Really I am disappointed, you have been the only service provider we have used and really didnt expect this treatment from you. And now I need to buy even more data to carry on. From Mrs Yvonne Dimmick.
YD
Yvonne D's update13 Jan 2021, 13:39
Reviewer Update
Thank you for the above reply. But having complimented the Witbank branch I still have the follow up problem. We originally contact customer services to let vodacom know my husband passed away. So they blocked everything. I went to Witbank to unblock it all as I said I need to complete the new contract we started March 2020. And to finish my contract and carry on paying for my vodacom wifi connection. My phone ***) was transferred and unblocked but they cannot seem to get you to understand that i want to pay so unblock the rest. You are costing me money for data for my phone, i cannot use my emAils as wifi off and I'm pretty sure you will be charging me for a service in Mr Christopher David Dimmick name which I'm not receiving. I will go and stop my debit order if you dont sort this out. And for nearly a month I have been without the service so dont understand why I should pay this. I want to pay but you dont want to give me the service we signed up for before my husband died. What and how can you get this sorted out. The lady from Witbank is still trying to help. The lady in Welkom, I have not heard from her so guess its history there? Really I am disappointed, you have been the only service provider we have used and really didnt expect this treatment from you. And now I need to buy even more data to carry on. From Mrs Yvonne Dimmick.