Excellent service from Therosha

Well done Therosha.... It was refreshing to speak to a service consultant at Vodacom who has excellent product knowledge, communication skills and an ability to break down a problem into its components and build up a working solution from there. This is after I have been calling Vodacom for the past 3 days and getting no assistance. So I have a new theory that I have tested over the past 6 months, that is, for every 10 call centre consultants in most businesses, only 3 know what they are doing. So if you have an issue just keep calling the call centre until you meet a Therosha who knows their stuff and your problem will only be solved by that one. I have seen it with MBD, Home Choice, MTN, Insurance companies etc,