KG
Kim G

1 reviews | Active since Nov 2018

12 Aug 2022, 00:43

Excellent Service from Terrence

I had a problem with my router and after being to different stores in the East Rand Shopping Center I decided to try a Vodacom store as I have always been a Vodacom girl. When I got to the Vodacom4u Store there were a few staff standing at the door. Everyone of the greeted me like I was a regular customer which I was not. So friendly and eager to help. I was helped by a true gentleman Terrence. Oh man technology can be hard when you get older🤣 but my lack of this knowledge did not scare him in fact he took the time to show me how to do things and sell me a data sim in the process. Thank goodness it was early and the store was quite. However 1 hour later he was juggling between 3 of us. I want to just thank him for his patience and kindness towards me. It's not often you come across such excellent service. I often watch Undercover Boss and I think that in SA the bosses really miss out in seeing just how good some of their staff are. Terrence I hope that your bosses realize what a good asset you are to their company. Thank you again for all your help today.

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Replies (1)
Vodacom
Vodacom's reply12 Aug 2022, 09:21
Official
 Dear Customer,  We are glad to hear of the service that you received.  Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.  Regards  Consumer Website Team