JF
Joenita F
1 reviews | Active since Apr 2015
08 Jul 2020, 21:11
Excellent service from customer care
After battling for almost 9 months to get a problem on my contract resolved, I sent an e-mail to Vodacom's customer care service with a complete history of the problem. A very helpful operator named Faith, contacted me and with her assistance the problem was resolved within a few working days. Thank you for restoring my trust in Vodacom Faith! I commend you for your outstanding service!
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Replies (1)Vodacom's replyOfficial
09 Jul 2020, 09:28Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Jul 2020, 09:28
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
