JF
Joenita F

1 reviews | Active since Apr 2015

08 Jul 2020, 21:11

Excellent service from customer care

After battling for almost 9 months to get a problem on my contract resolved, I sent an e-mail to Vodacom's customer care service with a complete history of the problem. A very helpful operator named Faith, contacted me and with her assistance the problem was resolved within a few working days. Thank you for restoring my trust in Vodacom Faith! I commend you for your outstanding service!

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Replies (1)
Vodacom
Vodacom's reply09 Jul 2020, 09:28
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team