SS
SURITA S

1 reviews | Active since Jul 2011

23 Jun 2023, 06:22

Excellent service for a change

In the past few months I've had some issues with my Vodacom Fibre speed being increased resulting in my monthly payments to increase as well. This was done without any communication. The reason for this is because I have completed the 24 months contract so I was now paying month to month. Nevertheless, I was still not informed at all in anyway by anyone that this will be done. I contacted Vodacom Fibre to cancel because I was adamant to change to another service provider. However, I ended up talking to an agent by the name of Khatija Moodley. What a pleasant experience it was to receive the best customer service I have received in a very long time. If not for her, Vodacom would definitely have lost me as a Fibre customer. So thank you Khatija for the excellent service. I hope Vodacom knows how rare and valuable you are.

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Replies (1)
Vodacom
Vodacom's reply23 Jun 2023, 07:39
Official
Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team