Excellent Service!!!!

I would like to thank Thabisile Ntuli for helping me out so quickly and efficiently yesterday 26/06/2023. I paid my Vodacom contract on Saturday 17 June via the Vodacom App, using my bank card. It did not update on the App in a few minutes like it always does. I called in last week, I did not get assistance. Mpho and her Supervisor Babalwa Petu asked me to send my bank statement, I did that, I did not get any further assistance from them, I was very disappointed, bad service. Until the end of that week (23/06), still no assistance. I called in on Sunday, 25/06, got no assistance, no Supervisor was available. I called in on 26/06 afternoon, spoke to Thabisile Ntuli, what exceptional, excellent service I received from her. She asked me to forward my bank statement again to her personally, I did, she said she will log a call. While we were speaking, the phone went mute. I eventually hung up, she called me immediately to let me know the system is offline, she told me she didn't hang up, she got my bank statement and will send it through ti the correct Department once back online. I got an sms that a call has been logged. Same night when I checked my App, my payment was updated. Wow, thank you Thabisile, you are a star, I appreciate your service. After being taken from pillar to post, you went out of your way to assist me and go the extra mile to prove excellent service. Thank you and keep it up!!!