NP
Nomsa P

1 reviews | Active since Jun 2018

19 Aug 2021, 12:34

Excellent service by Zamagobe Mdlalose

I have been having issues with my vodacom network on my data contract number, I have been calling the call centre every 3rd day , every week requesting for my number to be restarted. The service I receive from some consultant is not pleasing, some do not even get back with feedback. This morning I called in and as usual to have my network restarted from their side, which is annoying to have to call in everyday and explain the same thing to different consultants and received the bad attitude as always. I then decided to cancel my contract and they advised of the penalty fee and was transferred to another department in which in turn the call disconnected. I called again the contract cancellation department and a lady by the name of Zamagoba Mdlalose answered, I was furious and taking out my frustrations, she allowed me to speak by listening to my query and provided with helpful information. She further took it to herself and called the customer service line and explained everything. Thank you Zama for all your help, you are an asset to Vodacom, you work well with customers and know your product. Well done and keep on shinning

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Replies (1)
Vodacom
Vodacom's reply19 Aug 2021, 13:20
Official
Dear Customer,  We are glad to hear of the service that you received.  Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.  Regards  Consumer Website Team