Excellent service agent

<p>I called Vodacom's 111 number this evening regarding a problem with my portal profile. The agent, Innocent, spent more than 30 minutes on the phone with me before eventually escalating the problem. She was extremely helpful and friendly, also very patient. At one stage she had to call back as they have a limited time per call. She did so without delay and resumed first-line support. This lady deserves a medal for the way in which the call was handled, even though solving my problem was outside of her powers. Keep on doingbit, Innocent.</p>