Excellent service

My rating above may be a bit confusing. But my compliment is of a staff member at Vodacom. Not the company, they are and remain the worst customer service I have dealt with.

But I would like to compliment their complaints consults Ula Wiggins. She was extremely effective. She actually made the time to contact me, actually looked at my account and committed to correct everything that was wrong (effectively Vodacom had overcharged me with almost R9000!) Then she confirmed everything on mail. And as promised all the credits were processed like clock work.

This is the standard Vodacom. Just sorry you only find this in the complains department after going to social media and not up front in your call centers.

Thank you Ula, keep up the good work.