Excellent Service

I would like to encourage a great service I received from Florah Malatsi who is a Vodacom Specialist Dealers - Administrative Officer for an outstanding service.<br> <br> She maintains to live up to these crucial customer service principles. <br> o Service for the customer always came first<br> o Acknowledged her customer<br> o Listened to what her customer had to say even when it sounded so stupid<br> o Treated her customer with the utmost respect and a professional voice tone.<br> o She never lost her patience with her customer<br> o Went extra mile for her customer<br> o Ensured her customer's satisfaction<br> o Ensured her customer's experience is easy<br> o Always thanked her customer for the business<br> o Followed on our requests<br> o Gave fully attention and was willing to serve even when she was sick, regardless the fact that she was not the main agent assigned to help.<br> I wish more stuff from Vodacom could do the same