LP
Loreal P

1 reviews | Active since May 2015

14 May 2015, 16:08

Excellent Service

Getting good customer service these days is very rare therefore i would like to acknowledge the excellent service i received from Adrianne in the Online Sales division of Vodacom. On 2 previous occasions when i called enquiring on a contract i app**** for, the service was very bad and i was close to cancelling my application. However after speaking to Adrianne on the 14th May i decided to go ahead with my application. She was very knowledgeable in explaining the processes and going the extra mile. 15 Minutes after speaking to her i received a response via email that my application was approved, after having waited for almost a week with no response. We need more customer service agents like you Adrianne, well done and keep it up.

0
Replies (1)
Vodacom
Vodacom's reply15 May 2015, 09:35
Official
Hello loreal13,

We are glad to hear of the service that you received.

Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.


Regards

Consumer Website Team