RA
Robert A

1 reviews | Active since Jan 2019

13 Feb 2019, 07:10

Excellent resolution of my data issue!!!!

Hi All. Following my recent complaints regarding overbilling for data from Vodacom they contacted me yesterday after having done a very through investigation. It appears that my 11 year old Son got hold of my cell and ran up 2GB of out of bundle usage over hotspot playing games. Notwithstanding his culpability and mine in leaving the cell lying around, Vodacom offered me a substantial goodwill discount on my bill!!! Thank you very much Vodacom. Your competent and friendly handling of this matter is greatly appreciated. Special thanks to the following stunning person: Faz Gertse-Grammer Advanced Data Solutions Customer Information Centre Vodacom Customer Care

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Replies (1)
Vodacom
Vodacom's reply13 Feb 2019, 07:13
Official
Dear Robert, 
 We are glad to hear of the service that you received.  Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.  Regards Consumer Website Team