iW
ina W

1 reviews | Active since Oct 2020

16 Oct 2020, 14:41

Excellent in changing my contract and deducting money from my Bank Accout, Inadequate to provide answers.

I sent this query many times, via HelloPeter and Email, without n any APPLICABLE reply to my questions. Provide me with the “changed” (since 1st of May 2020) contract PLUS the signature AND the name AND details of the person whom tis in behalf of me. I have the right to obtain this information!!!! PLUS I need my money to be paid back – PLUS interest Don’t CALL me to discuss this matter; I don’t trust the Call Centre – out of experience. I need evidence via email. Stop sending ******* SMS messages. If I need something I’ll asked for it. Stop calling me via my sell, if I need something I’ll ask for it. What you are doing seems like *****.

0
Replies (1)
Vodacom
Vodacom's reply17 Oct 2020, 09:23
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team