Excellent Customer Service from Lebogang Mtungwa

<p>Earlier this morning I discovered that my voicemail was inactive and received a voice prompt to contact Vodacom's customer support to have it reactivated.</p> <p> </p> <p>I logged onto Vodacom's website to contact their online support where an agent by the name of Lebogang Mtungwa assisted me. He was still busy doing the verification and authentication check when we got disconnected from the online chat platform. I decided to leave it at that to try again later.</p> <p> </p> <p>I was delighted when I received a phone call about 10 minutes later from Lebogang to assist me with my query. A lot of call centre agents would have left it at that, but Lebogang called me back, was friendly and helpful throughout and escalated my query to the relevant department. </p> <p> </p> <p>Please give him the credit due as clearly he values his company, its values and the phrase 'customer service excellence'. A job well done!</p>