EXCELLENT CUSTOMER SERVICE EXPERIENCE

Dear Vodacom

I am not giving you a 5 star rating because you have been a great service provider this purely based on the level of customer service experience I have received from a lady call Vannesa Maluleka along with her line manager Thando I understand that sometimes as customer we can be unreasonable and vent all we want say words to consultant that can hush and demotivating but I must applaud you for mastering the meaning of FIRST CALL RESOLUTION and the 3 Ps which Professionalism, 'People-first' attitude and patience after literally 72 calls my case was resolve by one person in less then 4hr that off which is something that most your agent failed to do including your complains department I personal think you should rehire ,recruit people who really want to work honestly speaking when I received a call from Dean from complains I literally said final my issue will be resolved but I was wrong he lacked thee most important characteristics for a person who who with people who bring business which is LISTENING SKILLS empathy and sympathy nobody wants to work with some who is inconsiderate and I am not writing the long easy because I'm bored or have nothing to do with my time but to point out where you guys losing customers and to start recognizing people who actual do they job with dedication...THANK YOU TO YOU VENNESA MALULEKA <3 KEEP UP WITH THE GREAT WORK AND EXCELLING IN IT GREAT REWARDS WILL FOLLOW YOU