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Anthony M

1 reviews | Active since Jun 2015

06 Mar 2023, 20:41

Excellent Customer Service; excellent uncapped 20 Mbps LTE

Excellent Service from Refilwe Khuduga and, on a previous occasion, from Refilwe's colleague too. A great experience on both instances. Two very helpful assistants. What a delight to now have an always on (even during loadshedding) internet connection. I keep my Router powered-up and Vodacom keeps their LTE Tower powered up during loadshedding and Voila! Gone are the days of constantly failing Fixed LTE with MTN who simply CANNOT keep the Towers adequately powered up during loadshedding. You don't happen to know of a good lawyer, perhaps? I need my MTN contract cancelled because MTN failed to deliver a service for which I am being religiously billed, every single month, on time, every time. Nothingy wrong with MTN's billing system but ask them to keep their Towers online during loadshedding. I'm so pleased that I opted for your 20Mbps uncapped LTE service. So far, so good.

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Replies (2)
Vodacom
Vodacom's reply07 Mar 2023, 07:52
Official
Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team 
AM
Anthony M's update08 Mar 2023, 15:02
Reviewer Update
Looks like we're off to a really, really bad start. I received my LTE router on Sunday afternoon and my mobile SIM card a few days before that. Everything worked well on Sunday and Monday. Then, on TUESDAY EVENING, your services went down. OFFLINE!!!!! No LTE, No 3G, No 2G. NOTHING! You've been OFFLINE in these areas since Tuesday evening: Midvaal rural, De Deur, Walkerville, Apple Orchards, and the list goes on. Well, I'm in Walkerville and therefore have NO SERVICE. I specifically moved away from MTN because of the very same thing. I could just as well have stayed with MTN. Can all your affected customers expect refunds for the time which we could not connect but were paying for the service? Strange thing though... Your billing services seem to always be online and working perfectly but, as far as keeping your Towers online, well now that's a different story. I regret moving. I basically jumped from the frying pan (MTN) into the fireplace (Vodacom). I'm FURIOUS!!!!!!!!!