Excellent customer service

Vodacom Fibre. I had an excellent experience with one of Vodacom Fibre's consultants, Kyle. I called teh Tuesday regarding my fibre applications, and the consultant told me she will escalate my enquiry. Nothing happened. On Wednesday, I called again, and a different consultant assisted me and also said she would escalate my ticket. On teh Thursday, I called again and spoke to Kyle, another consultant, who also told me that he will escalate my ticket, but he said he will keep the ticket on his desk also and will keep me informed. That is what he did: he followed up with the relevant department and kept me informed. On Friday, he called me again to make sure my inquiry is sorted out. What I appreciated about him was that he made and kept his promises.

Peter Martin. ***