Excellent Customer Service; Aviwe Ndabeni

Wow I would like to give 5 stars to Aviwe Ndabeni who professionally assisted me. For the first time ever I called Vodacom I did not shout I did not get upset because the gentleman took his time to assist me and find the root cause of why after 4 months I am still unable to have a fibre connection.

This query has been going on since August and Vodacom would push me from pillar to post even to get my refund for non- fibre service I had to scream and shout.

However today Aviwe listened to my frustration, he kept on updating me every step of the way, even when the call dropped he promised to call and certainly he called back, he took his time to assist me he was never impatient with me. The call took over an hour, at the end of the day I was very appreciative of Aviwe Ndabeni. I so wish we can have this kind of customer service each time we call Vodacom customer service.

Vodacom is at fault as they disconnected my fibre without my permission and thereafter they are battling to connect me back again. I promise you I wanted to terminate my services with Vodacom but Aviwe’s excellent service made me to change my mind.

Big up Aviwe Ndabeni. I applaud you for your excellent work ethics, calmness, great attitude and professionalism 🌟 🌟 🌟🌟🌟