Excellent customer service

I wish to congratulate and thank Ms Aysha Tassiem of Vodacom for her excellent customer service. A thoroughly empathetic helpful professional attitude. Call Centres are the curse of modern commerce. If you report a problem to the Call Centre and it is not resolved one can never access the same agent, & have to continually begin explaining the same hassle to another person ad infinitum. They will never escalate your problem to senior management if persisting unresolved. Such was my simple problem concerning my Voice mail which was becoming a nightmare. If I did manage to escalate I corresponded with several people. One mindlessly referred me back to the 121 Call Centre despite me stating that I had failed to get resolution there. Then thank Goodness I made contact with Ms Tasiem and problem swiftly solved. Once again it depends who you speak to in any large company, and you have to be lucky to access the one in a hundred conscientious jewels. Many thanks Aysha for prerving my sanity.