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sharna H

1 reviews | Active since Mar 2009

21 Aug 2015, 21:29

EXCELLENT CUSTOMER SERVICE

I had my contract renewed/upgrade. I was assisted by a staff member name Bryan. he was very friendly and professional .He must have been a trainee, as there was another consultant sitting next to him, answering he's questions and advising him where to go on the PC, what to press,what to do, etc.<br> I did not get the lady's name who was training him but I was amazed at how patient and polite she was as she explained clearly ,answering he's every question. <br> Being a trainer in customer myself, I would like to commend these staff members for their EXCELLENT service, not only to me as a client but also at how professionally they treated each other as colleagues.

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Replies (1)
Vodacom
Vodacom's reply22 Aug 2015, 07:48
Official
Hello sharnah,

We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.

Regards

Consumer Website Team