Excellent client service by Connie.

Please note: The 5 stars are not for Vodacom or it's staff. It is for one particular staff member only.

Her name is Connie, if I heard correctly.

I phoned Vodacom Sunday to cancel a new contract which was taken out by my husband last week. My call was cut off / or switched off while trying to explain why I'm phoning. The woman never phoned back. I phoned back, I was then transferred to the correct department. The phone just rang and eventually switched off.

I phoned back, I was transferred again, this time by a lady named Connie. Before transferring my call, she made 100% sure the department is open on Sunday, due to no one answering previously. She also gave me the correct number, should I not go through. I was informed by the person who answered the call to phone ***. I got a message when I phoned, stating I have to phone Monday from 8am.

Later I got a call from Connie, asking if they could assist me when she transferred my call. I was pleasantly surprised and amazed that she followed up. I then told her they told me to phone *** and after phoning I found that the department is closed and I have to phone back Monday. Before hanging up, she double checked the number and confirmed.

Monday I phoned the number, they directed me to ***. I informed them we want to cancel the contract. The woman told me not to accept the ppackage and the contract will be cancelled automatically on return.

At this stage I wasn't very happy with all the time I've spent on making these calls.

At about 12 I got another call. Connie again, wanting to know if I phoned and if they could assist me.

I can honestly say, I CANNOT remember the last time I had such excellent service from any company. I want to THANK HER for going the extra mile. She has truly warmed my heart.

I've had good service from many but nothing like CONNIE. THANK YOU!!!

My Cell: ***, should Vodacom want to check who this amazing custodian is. Please don't confuse her with anyone else who "assisted" me on Sunday, they cannot compare.