EXCELLENT CALL CENTER CONSULTANT

I would like to give praise to Mpho Dumiso on your customer service line on 135.

I called in for the second time to complain about robotic calls I've been receiving saying my account is in arrears when it's not and I had this confirmed in my previous call.

Got through to your consultant Mpho Dumiso who immediately disarmed me with her light-hearted plea for me to not kill her and I can't really put into words just how incredibly personal she made the call feel which immediately made feel like I was being treated like a valued human being and that my complaint would be handled with care and the seriousness I was requesting. She deserves better than to be stuck in a call center, but that's just my 2 cents. I hope she's recognized for this praise, because I rarely take the time out my day to compliment due to how busy I am but I really felt she deserved it. If only ALL your consultants were more like her.