Excellent and speedily service received from Vodacom staff

I recently had a challenge regarding a 2-year wifi contract, which I wanted to cancel due to contractual information withheld from me by a sales person. I contacted Vodacom regarding the matter and every single person I spoke to (this is because they needed to establish the appropriate person/department) I needed to talk to, was friendly and helpful. I had a sense that each person genuinely wanted to assist me and listened patiently to my 'long story'. My challenge was successfully resolved by a lady called Rekha at their retention division who investigated and resolved my case within 2 days. The investigation involved the retrieval of a tele conversation, which proved that the matter was in my favour. Rekha called me today to convey the good news - which means that I am not liable for an early contract cancellation fee. Thank you Vodacom for having appropriate systems in place to solve potentially challenging matters. A big thank you to Rekha for speedily resolving the matter. She will also arrange for the devise to be collected at my house. Junette Davids