JS
Johan S
1 reviews | Active since Mar 2012
13 Oct 2018, 10:12
EXCEEDING THE OFFICIAL VAT RATE OF 15%
ON 9/10/2018 I ASKED WHY THE VAT RATE ON ACCOUNT NUMBER I ********** -1 IS 15,44% AS OPPOSED TO THE OFFICIAL RATE OF 15% WITHOUT ANY EXPLANATION, I RECEIVED AN ACKNOWLEDGEMENT UNDER REFERENCE 0035-SCR4 ON 9/10/2018 WITH A CONFIRMATION OF A RESPONSE WITHIN 24 HOURS. I SENT A REMINDER ON 12/10/2018...STILL NO RESPONSE TO DATE. I SEE THIS AS A SERIOUS CONTRAVENTION OF THE OFFICIAL VAT RATE,
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
14 Oct 2018, 09:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Oct 2018, 09:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JS
Johan S's updateReviewer Update
16 Oct 2018, 10:00THE CALLER FROM VODACOM FIRST REJECTED MY CALCULATIONS EVEN AFTER CONSULTING WITH COLLEAGUES. ONLY AFTER I ASKED FOR THEIR CALCULATIONS IN WRITING AND THAT I WILL HAND THE MATTER OVER TO THE RECEIVER DID THEY ACKNOWLEDGED THAT I WAS RIGHT ALL ALONG!!! THEY ALSO CONFIRMED WRONG VAT CALCULATIONS ON MY WIFES STATEMENT. IT IS CLEAR WHY THEY DONT RESPOND ON THIS PLATFORM.
JS
Johan S's update16 Oct 2018, 10:00
Reviewer Update
THE CALLER FROM VODACOM FIRST REJECTED MY CALCULATIONS EVEN AFTER CONSULTING WITH COLLEAGUES. ONLY AFTER I ASKED FOR THEIR CALCULATIONS IN WRITING AND THAT I WILL HAND THE MATTER OVER TO THE RECEIVER DID THEY ACKNOWLEDGED THAT I WAS RIGHT ALL ALONG!!! THEY ALSO CONFIRMED WRONG VAT CALCULATIONS ON MY WIFES STATEMENT. IT IS CLEAR WHY THEY DONT RESPOND ON THIS PLATFORM.
Vodacom's replyOfficial
17 Oct 2018, 16:24Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, we have advised accordingly.
Regards
Consumer Website Team
Vodacom's reply17 Oct 2018, 16:24
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, we have advised accordingly.
Regards
Consumer Website Team