BT
BARRY T
1 reviews | Active since Nov 2024
08 Nov 2024, 10:40
Exasperated.......no communication from ***
Vodacom erroneously deducted R3072 from my account. The store owner and myself have requested the amount be paid back to me into my account. The amount has been credited to my vodacom account instead of being paid to my bank account. I have provided my bank details to *** but cannot get a response. Tried TOBI but the consultants cannot help. I have a ticket number but not an EC number. How on earth do I escalate this issue to someone who can deal with it? This has been going on for weeks.
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Replies (2)
Vodacom's replyOfficial
08 Nov 2024, 10:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Nov 2024, 10:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Nov 2024, 15:33 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today 2024/11/13 at 15:28:11 the feedback received is as follows:
You have been contacted by Supervisor Vera Majola on Monday. They have refunded the amount to your bank Account. She spoke to the vodashop (Ibrahim) who said they will attend to you further. You have been given as goodwill one month subscription credit to your Vodacom Account.
Regards
Vodacom Consumer Website Team
You have been contacted by Supervisor Vera Majola on Monday. They have refunded the amount to your bank Account. She spoke to the vodashop (Ibrahim) who said they will attend to you further. You have been given as goodwill one month subscription credit to your Vodacom Account.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Nov 2024, 15:33
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today 2024/11/13 at 15:28:11 the feedback received is as follows:
You have been contacted by Supervisor Vera Majola on Monday. They have refunded the amount to your bank Account. She spoke to the vodashop (Ibrahim) who said they will attend to you further. You have been given as goodwill one month subscription credit to your Vodacom Account.
Regards
Vodacom Consumer Website Team
You have been contacted by Supervisor Vera Majola on Monday. They have refunded the amount to your bank Account. She spoke to the vodashop (Ibrahim) who said they will attend to you further. You have been given as goodwill one month subscription credit to your Vodacom Account.
Regards
Vodacom Consumer Website Team
Best regards,