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JN
Johan N

1 reviews | Active since Oct 2014

10 Oct 2018, 12:45

Exasperated: Unable to simply report faulty line

Vodacom's website, app, and everything else is set up so that it appears they never, ever make any mistakes and no one will ever have any problems with any of their products or services. Never. Ever. The call centre is always so busy that you never get through. Communication is, thus, impossible. For a company supposedly in the technology/communications industry, Vodacom's use of technology is somehow equal to an octogenarian who has lived on an isolated island somewhere in the Pacific Ocean being given a smartphone and told to build a website. All I would like to be able to do is to report that my number can make calls, but cannot receive any. Should I really need to revert to naming and shaming on this platform in order for them to get back to me with a solution? Exasperation as a tactic to prevent customers from complaining...wow, well done (please imagine the sarcasm dripping).

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Replies (2)
Vodacom
Vodacom's reply10 Oct 2018, 14:13
Official

Dear Johan,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved.

Regards

Ashwin Abdurahman

Consumer Website Team(SA)

JN
Johan N's update10 Oct 2018, 14:23
Reviewer Update
Dear Vodacom, I thank you for responding so quickly and resolving my query so efficiently! I also appreciate that you refer to "cooperation and feedback from valued clients...to identify any areas of improvement", and in this vein would take the opportunity to point to the fact that I had a better chance of getting your attention and having my issue attended to after posting on hellopeter (in exasperation) because I could not get access to your customer support system in the first place. This (quick and efficient access to customer support) would be a great area for you to improve upon. Having said that, I sincerely thank you for giving me great network coverage in terms of telecommunication and data on a day-to-day basis, with very few issues in general! Keep well!