Exactly the Reason we're Leaving Vodacom

I'm really not surprised I'm writing this cos just today on Hellopeter there are multiple complaints about the same thing; Billing, Incorrect Upgrades and as with our instance incorrect information shared.

Weak to No Attempt to fully resolve the Issue, the Team Leader (Virashni) made little to no effort to sorting this out but instead blamed her dialer - so she can leave promptly at 5pm.

In February, we went to the Vodacom store as we are desperate to cancel our contract. They confirmed at the time that we should call Cancellations in the beginning of April. As good customers we called as requested and the consultant clearly stated that it would be cancelled. My wife confirmed this several times and on each occasion he affirmed the settlement value of R 1100.

Just to make sure there no issues, as we have 0 confidence in Vodacom, we called again early this week and all of a sudden the lines were blurred. Someone was meant to call us back and till today we had no Callback.

We called today and Spoke to Bianca Munian and she tried to give us the run around and take 0 responsibility. We asked to speak to a manager and she said she's Work from Home (what does that have to do with me or the service you deliver).

Virashni then called and tried to spin it and affirm the cancellation - which is not our problem. When questioning the R 1100 due she spinned some story which didn't address the fact that the agent confirmed this.

She blamed the agent for being new, still not my problem as all calls are recorded.

I am awaiting the recorded call as I am not going to be given the run around when no one seems to take accountability and yet we have to do all the work to get this contract cancelled.

The next call I receive must only be a senior leader confirming this.

I cannot be held responsible for Ignitions Poor Poor Customer service and clear Lack of Ownership.