EX- LOYAL CUSTOMER

After many decades of debit orders going off ( not the cheapest packages ) i was stunned to get an sms with R849 outstanding . we know the old " pay in 5 days or else ....... "

Turns out Vodacom debited a portion of my account ( NOT MY FAULT ) and now i have to run around or it will affect my payment profile

the helpdesk could not tell me how this happened and said i must go into a store for answers , and all the while on the call kept asking " so when will you be making payment "

FFS - that why i signed a debit order after years with my provider and iphone after iphone ...... I am sorry Vodacom this has left me with major issues in how you treat customers

PS :- when is my term date ..........