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YONGAMA N

1 reviews | Active since Jun 2025

02 Jun 2025, 18:14

Evidence

I have been asking them to cancel subscription from my number. I have been chatting with them on the VodaPay App. I still can't get help. The 082 135 number is not helpful. You never get to talk to a consultant instead it sends me to TOBI who also cannot resolve my problem. I have been trying with numerous calls and chats.

0
Replies (3)
Vodacom
Vodacom's reply03 Jun 2025, 08:15
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 

Best regards,

YN
YONGAMA N's update03 Jun 2025, 16:19
Reviewer Update
The issue has not been resolved. I received a call earlier at about 10h00 and the agent who assisted me also experienced a Technical error. I'm still waiting for a callback as promised
Vodacom
Vodacom's reply05 Jun 2025, 06:49
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We can confirm that the content services My Coolz and MAX Content has been deactivated on ***.

Regards

Vodacom Consumer Website Team

Best regards,