Everytime you try to do a Sim Swap with Vodacom the agents can’t help you but Vodacom Store does but you have to pay obviously

Item: Vodacom
Rating: 1
Author: Vusi M

Everytime you try to do a Sim Swap with Vodacom the agents can’t help you but Vodacom Store does but you have to pay obviously. I’ve come to realise that this is a **** by Vodacom to ensure that people utilise their stores n pay.

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Replies (1)

Vodacom's replyOfficial

21 Aug 2026, 08:36

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply21 Aug 2026, 08:36

Official