RG
Reniel G

1 reviews | Active since Sept 2025

14 Oct 2025, 12:46

Everything is just an issue

Yet, im back again I left a review the last time because I was unable to cancel my contract and now after the contract has being canceled my credit score is still being affected and I am now getting missed payments as if I did not make payments on my account and that **** stays for 5 damn years so I would like credit score corrected or I am going to start going to all the social media sites and showing everyone what bull**** vodacom puts their once loyal customers through, I was incorrectly accused of having missed my payments be cause of the incompetence of the staff that works there that refused to cancel my contract and everytime I called in apparently the consultant canceled it but when I followed up nothing was ever done because I just kept getting invoices and statements showing I am missing payments, this is utter **** service from such a big and renowned company, I just want some help that's all

0
Replies (3)
Vodacom
Vodacom's reply14 Oct 2025, 12:59
Official
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 

Vodacom Consumer Website Team
 
RG
Reniel G's update15 Oct 2025, 15:38
Reviewer Update
I asked for my credit score to be corrected I did not ask for a paid up letter so can yourl just for once do your damn work
RG
Reniel G's update20 Oct 2025, 17:00
Reviewer Update
Nothing has being sorted, yourl just sent me a paid up letter which is not what I asked for