Everything is broken

<p>I wanted to topup my data sim with 10GB of data today. Here is what I tried sofar, and its all failed horribly:</p> <p> </p> <p>1)Tried to do it with your app on the Android Play Store, just to realize that you removed the ability for me to manage all my numbers in the app. (it now only allows me to manage my primary number)</p> <p>2) Went online on my laptop, tried to topup from there. (at least I can still manage all my numbers from there) The only payment option was to use airtime (I want data). As this is a Data sim, I didn't have any airtime.</p> <p>3) So tried to load airtime on my data sim, and the only payment option is to add it to my bill of my voice sim (my other sim).</p> <p>4) Tried to add it to my voice number's monthly bill, just to be told that Airtime Transfer is not activated on that number.</p> <p>5)Tried to activate Airtime Transfer, but it refused to activate. Had to try 5 times for Airtrime Transfer to successfully activate.</p> <p>6) So, back to my data sim that needs airtime now so that I can load data... Tried to load the R550 airtime I would need, only to be asked for a one time pin. Waited for 5 min, no sms with a one time pin.</p> <p>7) Pressed the resend buttom about 15 times, still no one time pin. Tested my number by sending it an sms from another number, and I got the sms immediately (my sms that I sent, not your one time pin).</p> <p>8) Ok, so then I tried paying with my credit card, and it simply gave me an error that said "could not create order".</p> <p>9) So then I decided to go to my local Vodacom shop. Spoke to a very nice gentleman there. He asked me if he could stay anonymous, because he might loose his job for telling me this: Apparently you changed systems (or upgraded or something) lately, and everything is just broken. The people who work for you can't even add airtime or data packages. Cant removed packages from peoples accounts. Nothing. Basically he said it was a living hell working for Vodacom at the moment, and that no one can help me.</p> <p> </p> <p>So, question: Are you guys planning on fixing anything anytime soon? Or can I cancell my contracts with you and go somewhere where I can actually get service?</p>