Everything for a buck Bloodsuckers

<p>I went to Cellucity N1 City asking when my vodacom contract it up for renewal was told I could renew February. In no uncertain terms repeatedly asked Jared to check what my monthly installment would be as I downgraded from a S6 to a Samsung J7 reducing my installment from R838 to R447 on a top up 350 contract. My husband still commented that I'm petty for asking the same question several times. I tripple checked with Jared who also indicated on my renewal contract that I only have 1 more installment left on my current contract thereafter my renewal contract would start. I adamantly asked him to confirm that there wont be any errors or nasty surprises as I cant afford double deductions or any errors and he ensured me the last installment on my s6 would come off for march with my J7 starting 1 April. So imagine my absolute horror to get an MMS on 14 March from vodacom charging me R928.48!!!!! I immediately went to Cellucity N1 and Jared informed me that vodacom made a mistake with several customers they will enquire via email and get it sorted out as it is wrong. I said I will follow up after the 21st on feedback as I simply cant afford this deduction in no ways. So early the 22nd I phoned and Jared tells me they are still waiting on am answer from vodacom but it might help if I too phoned the vodacom accounts department which I did and after speaking to Gavin Alexander a team leader a call was logged for investigation as Cellucity was telling me vodacom made a mistake and vodacom simply tells me sorry I owe them almost R1000. The 23rd I get a cold 1 liner sms from vodacom telling me the call is closed I'm liable. Thats it so I phoned cellucity again but Jared was off so I spoke to the store manager who also looked into the matter and supported what Jared said. He got vodacom customer care to phone me which was utterly useless as the lady said nothing other than repeating what was obviously on the system being the trail of sms and enquiry I already made the day before. She at least gave me the complaints departments email address to escalate fir investigation. So I also found the Vodacom CEO email address and mailed this whold chain of events on to both the CEO and complaints department at vodacom as between the vodacom shop and vodacom themselves both are pointing fingers at each other yet I'm stuck facing someones *****up!!!!! The next day Jared phoned me telling me they got my signed contract clearly showing only 1 month is still due on my s6 yet vodacom says I'm liable still for 2 installments on my s6 and vodacom will need to investigate why the info differs as they checked and it definitely showed only 1 month remaining which means my 1 April installment should only be that of my J7 i.e. R447. I informed Jared that I've escalated this matter to the CEO of vodacom and in the meantime received a notice back from a Susan saying they will be investigating and get back to me asap. About an hour after the last call from Jared telling me how vodacom is at fault, being the story all along, he again phoned and all of a sudden he changes his story telling me how he did tell me there will be 1 last final installmemt that will be an overlap due to my contract being renewed earlier. I told him to his 'face' telephoncally that he is an outright **** as my husband was with me all the way and I specifically asked this several times because i cant afford such doubke deductions and would've waited then another month or 2 or 3 no matter how long it was said as long as I dont sit with a bigger installment. I then said I am done listeninh to all the stories and waiting on the CEO office to respond as they promised. Well, this was the 23rd of March and until now after also following up with Susan via email again there's been absolutely no response. Not even a courtesy email to tell me to go fly a kite or sorry we *****ed up but too bad you the customer will pay for our mistakes or rather or desperateness to take your money in securing a contract!!! Nothing not a single word from no one and guess what promptly at 05:05 this morning 31st of March Vodacom was the very 1st to take the full double deduction and me the customer who did everything trusting what was told to me when I renewed my contract is *****ed over after I asked please I cant afford double deductions tell me what will be deducted and i want to get my stuff so to finish my s6 contract and start my J7 contract with no overlap. And I'm powerless because yet again a big corporate and cellucity BACKED by vodacom can do whatever they want with no consequences!! </p>