PP
PERLIN P

1 reviews | Active since Mar 2015

26 Mar 2015, 14:14

Everything, all rolled into one!

Good day <br> <br> Approximately a month ago I app**** for a new contract with Vodacom for the Huawei Ascend Mate 7 as advertised.<br> I called the nearest branch to have the application done and after a week of no response I call again, the agent then tells me that he somehow forgot to mention that the application has been approved and expired. I was patient even then and asked to re apply, the application process then dragged on for what seemed like an eternity.<br> He called after a week saying that it has been approved and they were waiting for the handset to arrive. I then asked to have the cintract sent to me as the nature of my job does not permit me to go into a branch. I was assured that I will get feedback including my contract and the handset, I called again on the 25th of March asking what the progress was on the account and I received a response saying that I should pick up my handset,<br> I asked the agent trhat it be delivered. I called again today and the agent said that he will push delivery only for me to call back and find out that there is no phone available for me and that they are not sure when it will arrive. I would like to have my phone by the weekend!! please help!!

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Replies (1)
Vodacom
Vodacom's reply27 Mar 2015, 10:22
Official
Hello Perlin28,

Thank you for the posting.

The matter has been escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team

Best regards,