Everyone at Vodacom is completely ***********!!

<p>I've been a contract customer at Vodacom since 2001. In October I was due for an upgrade and went into the Vodacom Shop in Three Rivers and did my upgrade from the Smart M package to the Smart S package. Then I find out that they *****ed up and did my upgrade to the Smart S Plus, which I did not want. I contacted Amelia (Manager of the shop) at the vodacom Shop and requested for them to fix the problem which they said they would by cancelling the upgrade and doing it all over again. I told them to cancel the upgrade, but not to do the upgrade because I would rather do it on the Vodacom Website. Yesterday I try and browse the internet through my 3G connection and my phone tells me I am not subscribed with any mobile data. Today I see that they have cancelled my contract completely and made me a prepaid customer. All my minutes and data that I had is gone. I did not ask Vodacom to cancel my contract or to make my number a prepaid one. And anyone I phone at Vodacom tells me to phone someone else. Nobody seems to know what to do or how to fix the problem. They are completely ***********!! After 15 years with Vodacom I am done with them!</p>