SH
Shaun H
1 reviews | Active since Feb 2015
02 Feb 2015, 11:26
Every aspect of their service
I ordered a Samsung tab 4 on the 20th of Jan. I had to do this telephonically because your website does not work correctly, and when I went into the Kollonade shop, I was basically ignored. i stood behind a small group of sales persons, and decided to rather leave before I flipped my lid.<br> I only received it 8 days later, even though you promise next day delivery. I phoned to activate my line on the 28th. This did not happen. I phoned on other occations again. On 3 occations I used the \calll me back"service. Not once was I called back.<br> I phoned a total of 5 times and had to wait on call everytime.<br> To this day"
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
02 Feb 2015, 17:04Hello Shaunhalse8,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply02 Feb 2015, 17:04
Official
Hello Shaunhalse8,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
