SH
Shaun H

1 reviews | Active since Feb 2015

02 Feb 2015, 11:26

Every aspect of their service

I ordered a Samsung tab 4 on the 20th of Jan. I had to do this telephonically because your website does not work correctly, and when I went into the Kollonade shop, I was basically ignored. i stood behind a small group of sales persons, and decided to rather leave before I flipped my lid.<br> I only received it 8 days later, even though you promise next day delivery. I phoned to activate my line on the 28th. This did not happen. I phoned on other occations again. On 3 occations I used the \calll me back"service. Not once was I called back.<br> I phoned a total of 5 times and had to wait on call everytime.<br> To this day"

0
Replies (1)
Vodacom
Vodacom's reply02 Feb 2015, 17:04
Official
Hello Shaunhalse8,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team