1 reviews | Active since May 2016

06 Dec 2016, 20:21

Every 2 years i have to go through this..

<p>When I activated my new contract on 1 dec I stated repeatedly that my account has to be capped at R500. By chance tonight I saw that my current account stands at R608. why wasn't this activated? i have 10gig data to use and I cannot think ive used so many minutes on calls. am I actually on a contract price or pay per minute thing?</p> <p>Secondly, all my calls show unknown numbers and this is a business phone and its wholly unprofessional not to know who is calling and not being able to know who's call ive missed. I am not willing to pay for something that should be there in the first place.</p> <p>So can you please fix this? i dont want a bill of thousands of rands at the ens of the month. </p> <p>Thank you</p> <p> </p> <p> </p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply07 Dec 2016, 07:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update27 Jan 2017, 19:41
Reviewer Update

As i said... Absa: TJEK2046, Gesk, 27/01/17 SETTLEMENT/C - ACB DEBIET:EKSTRNE, VODACOM ********** 244 I ********** , R-864.15. Why wasn't my account capped ar R500. Luigi? Who phoned me and assured me it was capped. And now? R864.15 LATER. I KNEW THIS WAS GOING TO HAPPEN.