RJ
Rika J
1 reviews | Active since Oct 2015
22 Oct 2015, 20:02
Ever saw a R150 TOP UP account being billed R2500?
Since when does Vodacom send R2500 bills for Top Up 150 Accounts??? I'm a 60year old lady that has a extremely tight budget every month. R 2 500 was deducted from my bank on 1 Oct for a R150 top up account. I went to the nearest Vodacom branch to find out what the problem was and I was told that the system states I have an \Open Contract". I obtained my original contract which states I signed for a TOP UP!! I went to the bank to write back the debit order and 2 days later my account was soft locked. After 5 visits to the branch"
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Vodacom's replyOfficial
22 Oct 2015, 20:04Hello RikaJongbloed,
Thank you for voicing your concern to our office.
It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organisation. You will be contacted shortly.
Regards
MK
Thank you for voicing your concern to our office.
It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organisation. You will be contacted shortly.
Regards
MK
Vodacom's reply22 Oct 2015, 20:04
Official
Hello RikaJongbloed,
Thank you for voicing your concern to our office.
It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organisation. You will be contacted shortly.
Regards
MK
Thank you for voicing your concern to our office.
It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organisation. You will be contacted shortly.
Regards
MK