Eventually client complaint is resolved, which shows it can be done!

I published two reviews earlier this year about a problem that I experienced with a new cellphone contract that was **********ly sold to me by a third party. Despite numerous efforts to contact Vodacom, I had limited feedback and response and twice received feedback via this platform that the matter has been resolved and closed, despite the fact that I was never contacted to even discuss the matter. Fortunately, I know somebody working at Vodacom and through this person's intervention, the problem was eventually addressed at the correct level and amicably resolved. Which clearly shows that Vodacom can find ways of resolving client problems. The biggest challenge, however, is to be able to raise the problem at the correct level. Unfortunately, whether by design or default, Vodacom has created such a web of call centre operators and systems around them, that it is very difficult to raise any issue at the correct level for it to be resolved, despite a website like this. Although it definitely assisted, especially to name individuals that were involved in adressing any problem, you need to have a lot of persistence to resolve any client issue without some assistance from the inside. But problems can be resolved!